JOB SUMMARY
The Director of Nursing is responsible for all clinical functions of the department. Reports directly to the Chief Clinics Officer. This leader will have demonstrable leadership, management, interpersonal relations, conflict resolution, and problem-solving skills. The functions of this leader include financial management of the department, including budget development and ongoing evaluation; management of human resources; responsibilities and duties as a member of a multi-disciplinary team; leadership as a mentor for staff members; strategic planning; day-to-day operations; procurement and maintenance of supplies and equipment, including purchasing capital equipment; contract maintenance; maintaining and developing policies and procedures; identifying and implementing performance improvement initiatives and evaluation effectiveness; maintaining departmental regulatory compliance. This role participates or delegates appropriate participation in all performance improvement teams, medical staff committees, and work teams for their clinical group. This leader will demonstrate a code of conduct consistent with Gritman’s mission, vision and values, and ethical business practice policies and act as a role model for all other staff members.
JOB REQUIREMENTS
Minimum Education
Bachelor of Science in Nursing or equivalent ADN plus transferable experience.
Master's Degree in healthcare or MBA preferred.
Ongoing professional development courses in healthcare management are expected.
Minimum Work Experience
Registered nurse with clinical and management experience.
Minimum of 5 years nursing experience.
Minimum of 3 years of prior leadership experience.
Must have documented competence in their area of practice.
Maintain the same required experience, education, competency assessment, and credentials as a department staff nurse.
Will complete and maintain all hospital-wide and department director core and annual competency assessments.
Required Skills
Strong nursing clinical skills consistent with outpatient medical clinics are necessary.
Highly developed leadership skills necessary to work effectively with various constituents.
Experience with current competence with typical office software and electronic health records.
Required Licenses
Registered Nursing License in Idaho or a compact state
Current Basic Life Support
LEADERSHIP CAPABILITIES
Leadership Structure
This position reports to the Chief Clinics Officer.
Daily Operations
Provides ongoing leadership to all parties that is consistent with the Gritman Way. Models desired behaviors in the workplace.
Autonomy and Responsibility
Performs job duties in an appropriately independent manner.
Makes decisions consistent with organizational level and responsibility.
Keeps the Chief Clinics Officer informed of clinic issues and successes.
Employment Status
This exempt position is evaluated and compensated based on results, not time spent.
FUNCTIONAL DEMANDS
Physical Demands
A fast paced medical office environment that requires the ability to multi-task and prioritize as situations demand. Some lifting (<25 lbs.), reaching, pushing, pulling, twisting, bending, stooping, kneeling, sitting, and standing, as normally found in an office environment. Ability to use computer keyboard and telephones (fine motor skills), read small print, read computer screens, hear and see, and speak adequately for interactions with patients, visitors, and staff. May often stand for extended periods of time and will often sit for extended periods as would normally occur in the office/clinic setting.
Environmental Conditions
Mostly indoors in an office/clinic setting. Will be exposed to seasonal elements when traveling and when entering and exiting buildings. Some exposure to germs and viruses, varying and unpredictable situations, potentially angry and violent patients, emergencies, and family crisis situations. The work environment is fast paced, requiring the ability to multitask.
ORGANIZATIONAL EXPECTATIONS
Provides a positive and professional representation of the organization.
Promotes a safety culture for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
Participates in ongoing quality improvement activities.
Maintains compliance with the organization’s policies and established practices, protocols, and procedures of the position, department, and applicable professional standards.
Complies with organizational and regulatory policies for handling confidential information.
Demonstrates excellent customer service through positive attitude and actions, consistent with the standards contained in The Gritman Way.
Daily Operations of Clinics
Facilitates the daily clinical and medical operations of assigned clinics, including adequate staffing, appropriate training, financial stewardship, human resource management, provider relations, and customer satisfaction.
Financial Stewardship
Responsible for the overall financial performance and compliance of clinic operations.
Monitors the performance of staff and trains accordingly.
Ensures compliance with all regulatory and licensing agencies.
Professional Standards
Ensures that the highest standards of practice among clinical/nursing staff and providers are monitored and addressed as needed. Ensures that all employees are working within their defined scope of practice.
ESSENTIAL FUNCTIONS
Daily Clinic Operations
Ensures that each clinic has the appropriate number of trained clinical/nursing staff to ensure clinic operations as scheduled. Provides leadership to meeting and exceeding the needs of our customers -- patients, families, providers, visitors, members of the community, and fellow staff members. Ensures that providers are scheduled to meet the needs of our clinics and their patients. Current standards of care, evidence-based practice, and best industry practices must be maintained and updated.
Human Resource Management
Responsible for recruiting, hiring, training, developing, and coaching/counseling clinical/nursing staff for clinics. Responsible for employee relations as well as continuous performance improvement.
Financial Management
Responsible for developing annual operating and capital budgets for the clinics. Ensures that the chargemaster for clinics is maintained and updated appropriately. Has responsibility for clinics' financial performance.
Provider Relations
This position is responsible for proactively anticipating and meeting the needs of providers, as well as responding promptly and effectively to provider concerns. Ensures that workflow through the clinics maximizes provider efficiency.
Training and Development
Responsible for developing and implementing standardized clinic programs, policies, and procedures, addressing the needs of those we serve. Directs implementation of needs-based leadership and staff education programs for individuals and the group. Utilizes a variety of educational resources available within and outside of the organization. Provides direction and guidance to the onboarding of new employees.
Supply Chain
Collaborates with various departments and vendors to ensure that supplies and equipment are maintained and obtained in a cost-effective manner. Responsible for the development of annual operating and capital budgets in partnership with Director of Clinic Operations.
Continuous Improvement
Identifies and implements a variety of performance enhancement strategies, facilitating continuous quality improvement in clinic operations. Tracks and trends metrics pertinent to clinic operations. In collaboration with others, is responsible for clinic strategic planning and best practice implementation.
Compliance
Supports Gritman compliance, safety, and risk initiatives. Ensures compliance with all state agencies, the Joint Commission, CMS, the Department. of Health, and all other regulatory bodies. Ensures that all clinic practices are appropriate for clinic and rural health operations.
Code of Conduct
Demonstrates a code of conduct consistent with Gritman's Mission, Vision, and Values. Acts as a role model of the Gritman Way, demonstrating a positive can-do attitude in all settings. This leader's professionalism must be beyond reproach.
Marketing
Collaborates with the Gritman Marketing and Public Relations Department to establish appropriate clinic marketing plans and advertising campaigns.
Reporting
Tracks and trends metrics, allowing for the analysis and reporting of fiscal and quality data and continuous performance improvement.